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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andrew Lucht

July 21, 2026

5  out of  5
rating by Andrew Lucht
"Extremely professional and extremely helpful!"
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Mason Moon

July 16, 2026

5  out of  5
rating by Mason Moon
"Nick Reed has been my agent for at least a decade now, so I've had plenty of policy changes, and everyone in the office has been really helpful and friendly. It makes it not feel like a chore."
We responded:
"Mason, thank you for taking the time to leave us a review! I'm really happy to hear that our team has made your experience with policy changes smooth and pleasant over the years. We strive to make every interaction as easy as possible. We're always here if you need anything else!"
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Payeton Ozakinci

July 16, 2026

5  out of  5
rating by Payeton Ozakinci
"Nick and his team are very easy to work with. They are knowledgeable, responsive, and always answer or return phone calls timely. They consistently go above and beyond to support our family, and we truly appreciate their professionalism and dedication. I highly recommend them to anyone looking for exceptional service."
We responded:
"Thank you, Payeton, for taking the time to leave us such a wonderful review! I'm glad to hear that the team and I have been able to provide you with knowledgeable and responsive service. We truly appreciate your recommendation and are here to support your family whenever you need us. Don't hesitate to reach out if you need anything!"
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Nate Mohler

July 15, 2026

5  out of  5
rating by Nate Mohler
"Pleasant, informational, and quick - thank you!"
We responded:
"Nate, thank you for taking the time to leave us a review! I'm happy to hear that you found our service pleasant and informative. We always aim to make things quick and easy for our customers. Let us know if we can help with anything else!"
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Sreeja Aluguvelly

July 15, 2026

5  out of  5
rating by Sreeja Aluguvelly
"The office is very nice"
We responded:
"Thank you, Sreeja! I'm happy to hear you find our office nice. We always aim to create a welcoming environment for our visitors. Let us know if we can help with anything else!"
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Duane Graber

July 13, 2026

5  out of  5
rating by Duane Graber
"Office personal are always friendly and helpful. Whenever I have a question, they usually know the answer and if they don't, they will find it quickly. Hannah is great to work with."
We responded:
"Thank you, Duane, for your positive feedback and for acknowledging the excellent assistance from Hannah!"
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Christiana Ofosuhene

July 13, 2026

5  out of  5
rating by Christiana Ofosuhene
"Great customer service"
We responded:
"Christiana, thank you for taking the time to leave us a review! I'm happy to hear you had a great experience with our customer service. We're always here to help if you need anything else!"
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Elizabeth Souder

July 6, 2026

5  out of  5
rating by Elizabeth Souder
"Many (not every) call to your insurance agency is potentially problematic. But the Reed Agency is always on the line with the State Farm people and helping reframe what I am most concerned about into the language that everyone understands. I honestly believe that they are looking out for my best interests and I have many complicating factors with students living out of state, young adults, new cars, home claims . . . whew! They make it feel seamless with a smile in what feels like the worst time of our life. Trust them."
We responded:
"Elizabeth, thank you for taking the time to leave us a review! I'm happy to hear that our team has been able to support you through the complexities of your insurance needs. We strive to make the process as smooth as possible, even when things get complicated. We're grateful for your trust in us. Let us know if we can help with anything else!"
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courtney

July 3, 2026

5  out of  5
rating by courtney
"Bought a new car on 7/3. Emailed State Farm while in the dealership. Sophie Dilley was so quick to respond. By time, we left the dealership. She was already emailing us a temporary insurance card! Such a quick, easy experience!"
We responded:
"Courtney, thank you for taking the time to leave us a review! I'm happy to hear that Sophie was able to assist you so quickly with your new car purchase. We strive to make the process as smooth as possible. Let us know if we can help with anything else!"
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Nancy Manion

June 30, 2026

5  out of  5
rating by Nancy Manion
"All the employees are very knowledgeable and very customer fry."
We responded:
"Thank you, Nancy! I'm happy to hear that you found our team knowledgeable and customer-friendly. We strive to provide the best service possible. Let us know if we can help with anything else!"
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Clinton Galton

June 30, 2026

5  out of  5
rating by Clinton Galton
"This has been my trusted agency for a long time!!! This state farm is for sure neighbors i can trust 😺"
We responded:
"Clinton, thank you for taking the time to leave us a review! I'm happy to hear that you feel you can trust us and consider us your neighbors. We truly value your loyalty and support. Let us know if we can help with anything else!"
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Jerry Sullivan

June 29, 2026

5  out of  5
rating by Jerry Sullivan
"Madison was very helpful and prompt getting insurance done on newly purchased car"
We responded:
"Thank you, Jerry! I'm happy to hear that our prompt responses met your needs. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Christine Caseres

June 22, 2026

5  out of  5
rating by Christine Caseres
"Reed Insurance is amazing. Maggie helped me understand how to transfer my policy to new car and how to navigate moving to a new state outside their territory. You will love working with this office. I’ve always had the best service. Christine"
We responded:
"Christine, thank you for taking the time to leave us a review! I'm glad we could assist you with transferring your policy and navigating your move to a new state. We always strive to provide the best service possible. Feel free to reach out if you need anything else!"
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kevin roschevitz

June 18, 2026

5  out of  5
rating by kevin roschevitz
"Anna is always so friendly and helpful. Always helps me with any questions I have."
We responded:
"Thank you, Kevin! I'm glad to hear that Anna has been friendly and helpful with your questions. We appreciate your feedback and are here to assist you anytime. Let us know if we can help with anything else!"
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Brian Miller

June 5, 2026

5  out of  5
rating by Brian Miller
"Anna has been great with answering all my questions with the app and policy process."
We responded:
"Thank you, Brian! I'm happy to hear that Anna has been helpful in answering your questions about the app and policy process. We're here to make things as smooth as possible for you. Feel free to reach out if you need anything else!"
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Jimmica Pride

June 4, 2026

5  out of  5
rating by Jimmica Pride
"Anna provided excellent service when I reached out to add a vehicle to my policy. She was very quick and accurate with her responses."
We responded:
"Thank you for the five-star rating, Jimmica! I'm pleased to hear that Hannah provided excellent service by assisting you with adding a vehicle to your policy! We're grateful for your positive feedback and look forward to continuing to meet your insurance needs in the future!
- Reed Agency - State Farm Insurance, Shawnee, KS"
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Dave Moore

June 4, 2026

5  out of  5
rating by Dave Moore
"Today Katie helped me with a payment issue I had. She was very professional, cheerful and helped me accomplish what I needed to do. She's the kind of employee that every business should have; constantly setting a very high bar for excellence. She deserves a raise in pay!"
We responded:
"Thank you for telling us about your experience with us, Dave! Katie is a wonderful talent and we feel lucky to have her on board. Please let us know if you have any questions about your insurance policies or anything else!"
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Rob

May 29, 2026

1  out of  5
rating by Rob
"This agency is a joke. Anna makes constant mistakes and most of the time when it happens she doesnt even know why. But the worst is when your insurance cards expire you have to call them because they do not send them to you. Have fun explaining that to the cops next time you get pulled over.....never again will I use them"
We responded:
"Thank you, Robert! I'm happy to hear that Anna was able to assist you with your account. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Cristina Tucker

May 28, 2026

5  out of  5
rating by Cristina Tucker
"Very friendly and helpful staff."
We responded:
"Cristina, thank you for taking the time to leave us a review! I'm happy to hear that you found our staff friendly and helpful. We always aim to provide the best service possible. Feel free to reach out if you need anything else!"
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Emily Souder

May 27, 2026

5  out of  5
rating by Emily Souder
"Sophie has been a great help with my renters insurance! Appreciate your hard work Sophie ◡̈"
We responded:
"Hey Emily, thank you for the review! I'm happy to hear that Sophie was able to assist you with your renters insurance. We appreciate your support and are always here to help with anything you need. Thanks for choosing us!"
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Lacey Cowan

May 26, 2026

5  out of  5
rating by Lacey Cowan
"Sophie is so helpful any time we call. She took care of our situation promptly! Really enjoy working with her."
We responded:
"Thank you, Lacey! I'm glad to hear that Sophie has been so helpful and that you're enjoying working with her. We always aim to provide prompt and efficient service. We appreciate your support!"
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Janel Feiring

May 22, 2026

5  out of  5
rating by Janel Feiring
"Thank you for all of your help Sophie! You are great to work with!"
We responded:
"Thank you for the five-stars, Janel! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Yvonne Ferron

May 19, 2026

5  out of  5
rating by Yvonne Ferron
"Thank you Megan and State Farm Nick Reed Agency for reviewing and implementing my change of address apartment insurance.
Good review and summary of my current insurance status and my future needs and concerns of where I will be moving.
Thank you Megan for your quick response and for you personally calling and visiting with my new apartment administrator about all my insurance concerns.
What great fast and friendly customer service!
You ALL are ROCK STARS!!!
Thank you very much!"
We responded:
"Thanks Yvonne! It is always a pleasure seeing you!"
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Madelyn Rome

May 12, 2026

5  out of  5
rating by Madelyn Rome
"Megan goes above and beyond for her customers. She answered all my questions and made everything easy to understand. Megan is the BEST!!!!!"
We responded:
"Madelyn, thank you for your wonderful feedback! I'm so happy to hear that Megan provided such excellent service and made everything clear for you. We appreciate your kind words and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
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brandi reilly

May 6, 2026

5  out of  5
rating by brandi reilly
"When shopping for better prices for home and auto, I was able to save significantly when I switched to SF. Reed Agency is always very helpful and responsive whenever I call in with any questions."
We responded:
"Thank you, Brandi! I'm happy to hear that you found great savings with us for your insurance needs. Our team at Reed Agency is always here to assist you with any questions you might have. Let us know if there's anything else we can do for you!"